Privacy Policy

Our Privacy Policy outlines what information we collect and why, how we use it, and how to review and update it. Our complete policy appears below. To download a copy in PDF format, click here:

Privacy Policy (PDF)

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Revised 12/12/2024


Birchbrook’s Privacy Policy applies to all clients and prospective clients who have contacted the firm. Throughout the policy, we refer to information that personally identifies you or your accounts
as "personal information."

We collect personal information in the normal course of business in order to administer your accounts and serve you better. We use your personal information to help us deliver the best possible service to you, and to fulfill our regulatory obligations as required by law.

We do not sell your personal information to anyone.

We do not disclose personal information to third parties with the following exceptions:

  • We may disclose personal information to companies including, but not necessarily limited to, your account custodian, that help us establish, process, or service your account(s). We
    have written agreements with these companies that prohibit them from using your personal information for their own purposes.
  • We may disclose personal information to other professionals whom you have retained to help you in the preparation of your taxes, the preparation of legal documents, or the
    management of other aspects of your financial affairs if you have specifically asked us to do so.
  • We may disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required or permitted under law. For example, to cooperate
    with regulators or law enforcement authorities, resolve consumer disputes, perform credit/authentication checks, or for institutional risk control.

Outside of these exceptions, we will not share your personal information with third parties unless you have specifically asked us to do so.

We protect the confidentiality and security of your personal information.

  • We restrict access to personal information to our employees and agents for business
    purposes only. All employees are trained and required to safeguard such information. All employees have signed a written confidentiality agreement.
  • We maintain physical, electronic, and procedural safeguards to protect your personal information.

We continue to evaluate our efforts to protect personal information and make every effort to keep your personal information accurate and up to date. If you identify any inaccuracy in your personal information, or if you need to make a change to your information, please contact us so
that we may promptly update our records.

We will provide notice of changes in our information-sharing practices. If, at any time in the future, it is necessary to disclose any of your personal information in a way that is inconsistent
with this policy, we will give you advance notice of the proposed change so that you will have the opportunity to opt-out of such disclosure. If you have any questions or concerns, please contact us by e-mail at info@birchbrook.com, call us at 800-990-1117, or write to Birchbrook, 82 Columbia Street, Bangor, Maine 04401.

E-mail Communications
E-mail is a convenient form of communication. However, it should not be considered a completely secure form of communication, nor should it be considered private. If you wish to communicate
with us by e-mail, you must adhere to the following security measures:

  • Never disclose sensitive personal information such as account number, tax identification number, or Social Security number.
  • We will not request or disclose your personal account information in a non-secure or unsolicited e-mail communication.
  • If you receive an e-mail warning you that an account of yours will be closed unless you reconfirm account information, do not respond, or click on any link contained in the e-mail.
    Instead, contact us directly at 800-990-1117.
  • Contact us directly at 800-990-1117 for time sensitive requests such as securities transfers or transactions, or cash withdrawals or transfers.

E-mail is useful for establishing meeting dates and discussing general matters regarding account activity. However, we strongly suggest that sensitive account matters be handled by telephone or
letter.

Mobile Information
We do not share any phone numbers we collect nor any consent to contact you via mobile phone. No mobile information will be shared with third parties/affiliates for marketing/promotional
purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.